Sky Guide Support
  • Support
  • Contact
  • Contact

Troubleshooting

Stuck on something? Look here first.

  • Objects are not lining up with their true positions in the sky.
  • I need to view, manage or cancel my subscription to Sky Guide PLUS or Sky Guide PRO.
  • I am having trouble getting the AR (augmented reality) feature to turn on.
  • My sound does not work.
  • My preferred language is not displayed.
  • Sun or Moon rise / set times appear to be wrong.

Categories

  • Common Questions
  • Troubleshooting
  • User Guide
No results found

© Fifth Star Labs 2025. Powered by Help Scout